How do I and how should I market on social media?
Social media is unlike other advertising that is designed to provide information about a product or service. Social media is designed to establish a conversational dialog with your customers. We find that companies that have been in business a few years or longer already have marketing plans for their print, radio or television already and are clearly defined. Your social media plan should be similar for consistency but take into account the bidirectional communication you will have with your customers.
Your social media plan should take many aspects of your current marketing plan. Your current marketing plan will have logos, images and how content is to be presented clearly defined and standardized. Consistency in your branding and message is key to any successful campaign. Please do remember though that social media has the word social in it and communicating with your customers should be a key part of your strategy.
Business leadership acknowledging, accepting and setting a budget based on how you wish to market your company socially needs to be thought of, discussed, and be expected to be revised as you continue to grow and learn more about social media.