How can I cancel my subscription?
Canceling is super easy. Email support@fawkesdm.com or fill out the support form here. Make sure to let us know when you would like your last day to be with us. If you have any balance due that will need to be done first.
We will provide you with all the information you need for canceling and work with whoever you authorize.
Note: If you haven't completed any initial contract you will need to pay the outstanding amount owed for your contract as agreed. The remaining balance is owed based on how long you have been with us. We will send you a bill for one of the following amounts:
- 1-3 Month Remaining: 30% of the outstanding
- 4-6 Months Remaining: 60% of the outstanding
- 7-9 Months Remaining: 75% of the outstanding
- 10-11 Months Remaining: 90% of the outstanding
- 12+ Months Remaining: 100% of the outstanding
Once your balance is set to $0.00 the following will happen:
- Future billing is turned off.
- You will need to find a new host for the website. We will store it for up to 30-days while you do this for no charge.
- Your new host should have automated tools for handling this.
- If your new host requests actual files rather than any automated tools we will provide those to your new host and work with them to make this a seamless process.
- You will need to find a new host for your email if we're hosting it for you. We will store it for up to 30-days while you do this for no charge.
- Your new host should have tools for handling this.
- We will move your domain into a temporary account or an account if we are maintaining and paying it for you.
- If we have been paying your domain registration you will need to make certain to attach your own payment method so that it is off of our card. If you don't do this and it renews under our account we will be billing you the amount plus one hour at our standard hourly rate. Our hourly rates can be found on our pricing page.
- You will have up to 30-days to download any of your graphics from the Dropbox folder that has been shared to you. If you've never asked for you will be given a Dropbox folder link which will be valid for 30-days so that you have access to any additional files.
- Any work that the designers were working on with you that hasn't been complete will not be in these folders as only complete and approved work is in the shared folders.
Note 1: It is recommended you get a Managed WordPress host for your web hosting to make certain you stay as secure as possible.
Note 2: If you need help in migrating your information we will do it at a fixed rate of 3 hours at our current hourly rate. Our hourly rates can be found on our pricing page.
Knowledge Base Article Categories
Choose from the Knowledge Base category to view the available articles.