Career Opportunity • Client Success
Help customers understand their technology and keep their digital presence working.
Join the Fawkes Client Success team and help businesses with website updates, hosting support, business email, domain and DNS questions, SEO basics, reputation services, and everyday technical issues.
Human-First Support
Client Success is about more than closing tickets. You help customers understand their website, hosting, email, search visibility, reputation services, and the next steps needed to solve a problem.
Growth Opportunities
Strong team members may have opportunities to expand into areas such as technical support, SEO support, project coordination, account management, or leadership as business needs and individual capabilities develop.
What You'll Help With
The role touches several parts of the customer experience, so curiosity, patience, communication, and problem solving matter as much as knowing any one platform.
Help customers with content updates, page questions, basic troubleshooting, forms, links, images, and other website-related needs.
Assist with hosting questions, SSL issues, site availability, migrations, backups, and escalation of more complex technical problems.
Help troubleshoot domain settings, DNS records, website connections, email records, and common configuration issues.
Support mailbox setup, basic email configuration, DNS-related email issues, and common customer questions.
Help customers understand basic search visibility, business profiles, listings, reviews, reports, and reputation-management services.
Explain issues clearly, document what was done, communicate next steps, and make sure the customer knows what to expect.
Your Daily Flow
Good support comes from understanding the problem, communicating clearly, and following through until the customer has a useful resolution or next step.
Review the incoming request, gather the important details, understand urgency, and determine what the customer is trying to accomplish.
Investigate the issue, identify likely causes, reproduce problems when possible, and determine whether another team member needs to be involved.
Implement the appropriate fix or next step, document the work, and make sure the customer understands the outcome.
Helpful Experience
Prior experience with websites, hosting, domains, DNS, CRM platforms, Cloudflare, GoDaddy, business email, WordPress, or ticketing systems can give you a strong starting point.
What Matters Most
We value people who can think logically, communicate clearly, stay patient with customers, learn quickly, document their work, and know when to ask for help.
Tools of the Trade
We use a mix of communication, web, hosting, and business systems to document work, communicate with customers, and resolve issues efficiently.
Candidate FAQ
We typically operate during Central Time business hours. Some flexibility may be available depending on role needs, client coverage, and performance.
No. We value logic, patience, communication, problem solving, and the ability to learn quickly. Experience with websites, domains, DNS, hosting, email, or customer support is helpful.
The role may include email, ticketing, chat, and scheduled calls depending on the customer need and complexity of the issue.
Ready to Help?
Send your resume and a brief note about your experience helping customers, troubleshooting issues, learning technology, or supporting business systems.
careers@fawkesdm.com