Why Chatbots Aren't Worth It
By Kyle Hovanec on 6/26/2017
At first, an automated system designed to answer all of your client's wants and needs, both good and bad sounds amazing. Having the ability to address concerns at any day and any time is the kind of customer service all businesses strive for. If it sounds too good to be true, it probably is as automated responders or chatbots while getting better, still, pale in comparison to good ole flesh and blood human customer service.